Use cases · IT and technology
Clear the ticket queue and the admin around it
For IT teams and technology companies, Terabot digital workers handle the routine around the real engineering: first-line tickets, account requests, licence and asset records, and status reports, so engineers can focus on the problems that need them.
Sound familiar?
What can Terabot do in IT and technology?
First-line tickets
Answers common questions from your knowledge base, collects details and routes the rest to the right engineer.
Done by the support worker →Account and access requests
Prepares new-joiner and leaver requests in your admin consoles for an engineer to approve.
Done by the computer-use worker →Licence and asset records
Keeps licence counts and asset lists up to date across the tools you use.
Done by the back office worker →Client status updates
For IT service companies: sends clients regular project and ticket updates.
Done by the sales worker →Other industries: Manufacturing · Retail and e-commerce · Trading and distribution · Multinationals (MNC) · Customer service
FAQ
Questions people ask
Will it make changes in our systems by itself?
You decide. Many teams have the worker prepare changes and an engineer approve them.
Does it replace our helpdesk tool?
No. It works inside the helpdesk and admin tools you already use.
Put a digital worker on your IT and technology team
Terabot is in private preview. Request an invitation and we'll let you know when your spot is ready.