Use cases · Customer service
Every customer answered, day and night
For customer service teams, Terabot digital workers answer emails and chats around the clock, look up orders and accounts in your systems, route tricky cases to people with a summary, and follow up until the problem is solved.
Sound familiar?
What can Terabot do in customer service?
24/7 first replies
Answers common questions from your help pages and policies, in your tone, at any hour.
Done by the support worker →Look-ups in your systems
Checks orders, bookings and accounts in the systems agents use, so the answer is specific.
Done by the computer-use worker →Smart hand-off
Passes complex or sensitive cases to a person with a short summary of what the customer needs.
Done by the support worker →Follow up and feedback
Confirms the problem is solved, logs the outcome and asks for feedback.
Done by the back office worker →Other industries: Manufacturing · Retail and e-commerce · Trading and distribution · Multinationals (MNC) · IT and technology
FAQ
Questions people ask
Will customers know they are talking to AI?
We recommend being open about it. You choose how the worker introduces itself.
What happens with angry or complex cases?
The worker hands them to your team with a summary, instead of guessing.
Put a digital worker on your customer service team
Terabot is in private preview. Request an invitation and we'll let you know when your spot is ready.