Support worker · Invitation only
AI customer support agent that answers 24/7
A Terabot AI customer support agent answers customer emails and chats, looks up orders in your systems and hands anything tricky to your team with a summary. It works through nights, weekends and public holidays.
What does the support worker do?
Answer questions
Replies from your own help pages, policies and past answers, in your tone.
Look things up
Checks order status, bookings or accounts in the systems your team uses.
Sort and route
Tags each request and passes the tricky ones to the right person, with a summary.
Close the loop
Follows up to confirm the problem is solved, and asks for feedback.
How does it work?
- 1
You point it at your help pages, policies and the inbox it should watch.
- 2
It answers what it can and looks up details on its own computer.
- 3
Anything it isn't sure about goes to your team with a short summary.
- 4
You get a daily report of what it handled and what it passed on.
Other workers: Sales worker · Back office worker · Computer-use worker
FAQ
Questions people ask
What if a customer asks something it doesn't know?
It hands the conversation to your team with a summary of what the customer needs, instead of guessing.
Which channels can it answer?
Any channel your team answers from a computer, such as email, web chat and messaging apps used on the web.
Does it work on public holidays?
Yes. A digital worker doesn't take leave, so customers get answers at any hour.
Get your support worker
Terabot is in private preview. Request an invitation and we'll let you know when your spot is ready.