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Use cases

Digital workers for every industry.

Terabot digital workers fit any business with repetitive computer work. Here is what they can take on in manufacturing, retail and e-commerce, trading and distribution, multinationals, IT, and customer service.

A production supervisor with a tablet beside an automated assembly line

Manufacturing

Keep orders, suppliers and paperwork moving between shifts

In manufacturing, Terabot digital workers take the computer work around production: chasing supplier confirmations, updating order status, entering delivery orders and invoices, and preparing daily output reports, so planners and supervisors can stay on the floor.

  • Chase supplier confirmations
  • Customer order updates
  • Delivery orders and invoices
  • Morning output report
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A shop owner packing online orders beside a laptop

Retail and e-commerce

Answer every shopper and keep every listing right

For retail and e-commerce, Terabot digital workers answer shopper questions at night, update product listings and stock across marketplaces, process returns and prepare sales reports, so a small team can run like a big one.

  • Answer shopper questions
  • Update listings everywhere
  • Process returns
  • Win back carts and leads
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A sales coordinator on a call in an office next to a warehouse

Trading and distribution

Quote faster, follow up every time, never lose an order

For trading and distribution companies, Terabot digital workers turn enquiries into quotes, follow up every open quotation, enter sales orders and chase payments, so your sales team spends its time on customers instead of paperwork.

  • Enquiry to quotation
  • Follow up open quotes
  • Sales orders and delivery
  • Payment reminders
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A regional team in a meeting room in a Kuala Lumpur office tower

Multinationals (MNC)

A follow-the-sun team for shared services

For multinationals and regional headquarters, Terabot digital workers support shared services across time zones: preparing recurring reports, moving data between global and local systems, handling routine requests and keeping records consistent, with Enterprise plans sized to the company.

  • Recurring reports
  • Global-to-local data
  • Internal service requests
  • Vendor follow-ups
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An IT engineer at two monitors in an operations room

IT and technology

Clear the ticket queue and the admin around it

For IT teams and technology companies, Terabot digital workers handle the routine around the real engineering: first-line tickets, account requests, licence and asset records, and status reports, so engineers can focus on the problems that need them.

  • First-line tickets
  • Account and access requests
  • Licence and asset records
  • Client status updates
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A smiling customer service agent with a headset at a desk

Customer service

Every customer answered, day and night

For customer service teams, Terabot digital workers answer emails and chats around the clock, look up orders and accounts in your systems, route tricky cases to people with a summary, and follow up until the problem is solved.

  • 24/7 first replies
  • Look-ups in your systems
  • Smart hand-off
  • Follow up and feedback
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