Guides

AI agent vs chatbot: what is the difference?

A chatbot replies to messages. An AI agent takes actions to reach a goal: it plans the steps, uses tools and apps, checks the result and carries on. Ask a chatbot "where is my order?" and it explains how to check. Ask an agent, and it checks, then tells you.

What are some examples?

Request	Chatbot	AI agent
"Follow up yesterday's leads"	Explains how to write a follow-up	Writes and sends each follow-up, logs it in the CRM
"Where is order 1042?"	Shares the tracking page link	Looks up the order and replies with the status
"Prepare this week's sales report"	Suggests a report template	Pulls the numbers from your apps and builds the report

Which one does my business need?

If your team spends its time doing the work behind the questions, you need an agent. Terabot packages agents as digital workers with their own computers.

Last updated October 6, 2026

FAQ

Questions people ask

Are AI agents safe to let act on their own?

Start with tasks where you check the work before it goes out, then widen what the agent does as you see its results.

Is ChatGPT an agent or a chatbot?

Chat assistants started as chatbots and are adding agent features. A digital worker is built to do jobs in your own apps continuously.

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